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  • Welcome to the Asia Internet Hosting Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Before submitting a ticket, please read through our Knowledge Base or find your answers with the search
    box above.
    This will save you time as solutions to your issues may already be available.
    Please provide as much information and details as possible in your tickets like exact URLs, usernames,
    passwords and error messages.
    If possible, it will be most helpful if you can also attach screenshots of the error messages.
    Thank you.

    Support

    Do you have a question?

    Have you checked for answers in our
    Knowledgebase?

    If you still require assistance, simply submit a ticket
    and our support representatives will be in touch.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    ⊕ Create a Ticket   ✉ Check Existing Ticket

    ************************************************************************************************************************************************
                                                                              ANNOUNCEMENTS
    ************************************************************************************************************************************************
    18 January 2017 - Software Updates

    We will be performing software updates including Wordpress, Joomla, Magento etc on all websites starting from 21 January 2017.
    You are advised to backup your sites before this occurs or update your sites yourself to ensure all functionality is maintained.

    Outdated files can include your live site as well as those in subfolders, test sites, sub domains and add on domains.

    If you require assistance, please submit a ticket at support.asiainternethosting.com

     

    4 April 2016 - Server Maintenance

    We will be performing maintenance work on our servers between 2:00 and 4:00 pm (Malaysia/Singapore time).
    During this maintenance window, the most you should witness are potential brief periods of increased latency and/or packet loss.
    If you experience any issues extending beyond this, please submit a ticket at support.asiainternethosting.com



    28 August 2015 - Update on Hacking Activities

    We regret to inform that the server has been unstable and we are working to rectify it now. This is due to the
    activities of hackers and spammers that has targeted our servers to exploit our resources.

    The main cause of the issue is weak passwords of WordPress sites which most of the accounts in our server uses.
    Below are some recommendations of plugins you can use to prevent the recurrence of the instability of the server.

    Cache plugin - to speed up your WordPress site
    http://wordpress.org/plugins/w3-total-cache/
    or
    http://wordpress.org/plugins/wp-super-cache/

    Custom wp-admin url plugin - hackers prevention
    http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/
    or
    http://wordpress.org/plugins/hc-custom-wp-admin-url/

    Captcha plugin - control comment spamming
    http://wordpress.org/plugins/wp-recaptcha/
    or
    http://wordpress.org/plugins/gab-captcha-2/

    We therefore reserve the rights to suspend any accounts that has been compromised to prevent the server from
    becoming unstable or inaccessible. We are forced to do this to protect the rest of the accounts (which have installed
    and taken preventive steps) from being affected as well.

    Thank you for your cooperation and understanding.

    Regards,
    Asia Internet Hosting Administrator


    28 June 2015 - Removal of Fantastico De luxe from cPanel.

    Please be informed that Fantastico De luxe has been removed from AsiaInternetHosting.com's server as it is an old
    version and is not compatible with the latest versions of Wordpress.

    We have replaced it with Softaculous which served the same purpose and has more features. 


    13 January 2015 - Revslider Plugin Exploit in Wordpress.

    We have found malicious files on our server and also how it was placed there by hackers.

    It appears that the malicious files were put in place via an exploit in Wordpress. Specifically, the most likely exploited
    aspect was the revslider plugin in the Avada theme. We have been seeing many occurrences of out-of-date revslider
    plugins being exploited. The developers of the themes are aware of this and have provided a list of current themes that
    are secure:

    http://marketblog.envato.com/news/affected-themes/#secure

    As you can see, the Avada theme is on the list of secured themes. Wordpress itself should be updated to the latest
    version and the theme should be updated as well, as soon as possible. If these are not updated, an infection will only
    happen again.

    Please update your Wordpress version and theme immediately and we reserve the right to suspend any accounts that
    has been compromised to prevent the server from becoming unstable or inaccessible. We are forced to do this to protect
    the rest of the accounts (which have updated and taken preventive steps) from being affected as well.


    11 November 2014 - FrontPage Extensions No Longer Available

    Due to the latest version of cPanel's incompatibility with FrontPage Extensions, we have removed the FrontPage 
    Extensions feature from our server.

    For those who have problems with the settings of All-In-One-Security-and-Firewall, please follow the link below to 
    download the WordPress Security Guide:

    http://d32d3fz7wd89l0.cloudfront.net/SEMCoaching-50-FL190214.pdf


    10 October 2014 - Domain Whois Privacy Protection Disabled

    Please be advised that the free Domain Whois Privacy Protection offer for new and renewals has been disabled for all 
    domains with immediate effect.

    If you would prefer to have it enabled, a USD5 per year fee is chargeable. Please submit a support ticket to purchase this 
    feature. Thank you. 


     


     


     


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  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    AsiaInternetHosting Support Contact Form

    Important: Before submitting a ticket, please view the FAQ on the right to see if your question has already been answered.

    Add Attachment
    Please enter 38062 into the box below to submit your ticket:
    Most Asked Questions
    Purchase A New Domain

    To register a new domain name,

    1. Log into your Client Area at https://www.asiainternethosting.com/clients/clientarea.php. Login details were sent to you during the workshop.
    2. In the left sidebar, click on Register A New Domain
    3. Enter the domain and click Search.
    4. If the domain is available, click Add to Cart. If not, do another search.
    5. Repeat step 3 if you want to register more domains. if not, click Go To Checkout
    6. Select your Payment method, click to agree to the Service terms, and click Checkout
    7. Proceed with your payment.

     

    Check The Domain DNS settings
    *************************************

    1. After purchasing a new domain, go to the My Domains tab
    2. Go to your parent domain (the domain you purchased during the workshop) and click Edit.
    3. Scroll down to nameservers and take note of Nameserver 1 and Nameserver 2. (it will be ns1 and ns2 or ns7 and ns8)
    4. Click the back button of your browser and go to the new domain your just purchased and click Edit.
    5. Check that the nameservers match those of your parent domain.


    ***IMPORTANT ANNOUNCEMENT*** 12 August, 2014

    Dear valued hosting customers,

    We have found that the recent release version of cPanel version 11.44, increased the sub-hosting cPanel account user's length to 16 characters.

    Unfortunately, there is no setting to limit the username length at this time. This means that you have to manually check and reduce cPanel usernames to a maximum of 8 characters. Otherwise, the Fantastico installations will continue to have the same issues.

    You will also have to make sure that any newly created accounts, do not exceed 8 characters for the usernames.

    Thank you for your cooperation and understanding.

    Regards,

    Asia Internet Hosting Administrator.

     

     


    ***IMPORTANT ANNOUNCEMENT*** 31 May, 2014

    Dear valued hosting customers,

    Our server is currently under attack from hackers that target the WordPress login page at http://www.yourdomain.com/wp-admin.

    To prevent the server from going down, we have blocked the access to the login page. If you have not installed the plugins below to change the login page, you will not be able to login to your WordPress Dashboard.

    Custom wp-admin url plugin - hackers prevention

    http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/
    or
    http://wordpress.org/plugins/hc-custom-wp-admin-url/

    To gain access, you will need to open a ticket and provide your IP address (available at www.whatismyip.com) for us to manually unblock you. Subsequently, you will then be able to login and we strongly advise that you install the plugins above to prevent a similar occurrence.

    With this announcement, as we have done previously, we therefore reserve the rights to suspend any accounts that has been compromised to prevent the server from becoming unstable or inaccessible. We are forced to do this to protect the rest of the accounts (which have installed and taken preventive steps) from being affected as well.

    Thank you for your cooperation and understanding.

    Regards,

    Asia Internet Hosting Administrator.


    Remove Your Credit Card Details

    To remove your payment details from our system, please follow the steps below:

    1. Login to your Client Area at:
    http://www.asiainternethosting.com/clients/clientarea.php. Your login details were sent to you in the initial Welcome email.
    2. Go to Manage Credit Card
    3. Click on Remove Credit Card Details.


    ***IMPORTANT ANNOUNCEMENT*** 29 April, 2014

    Dear valued hosting customers,

    We regret to inform that recently, the server has been unstable. This is due to the activities of hackers and spammers that has targeted our servers to exploit our resources.

    The main cause of the issue is weak passwords of WordPress sites which most of the accounts in our server uses. Below are some recommendations of plugins you can use to prevent the recurrence of the instability of the server.

    Cache plugin - to speed up your WordPress site
    http://wordpress.org/plugins/w3-total-cache/
    or
    http://wordpress.org/plugins/wp-super-cache/

    Custom wp-admin url plugin - hackers prevention
    http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/
    or
    http://wordpress.org/plugins/hc-custom-wp-admin-url/

    Captcha plugin - control comment spamming
    http://wordpress.org/plugins/wp-recaptcha/
    or
    http://wordpress.org/plugins/gab-captcha-2/

    With this announcement, we therefore reserve the rights to suspend any accounts that has been compromised to prevent the server from becoming unstable or inaccessible. We are forced to do this to protect the rest of the accounts (which have installed and taken preventive steps) from being affected as well.

    Thank you for your cooperation and understanding.

    Regards,

    Asia Internet Hosting Administrator.


    ***IMPORTANT ANNOUNCEMENT*** 2 October, 2013

    Dear valued hosting customers,

    For customers that uses their credit cards to purchase domain names during the workshops, you need to manually cancel your hosting subscription or you will be automatically charged for the hosting after the free hosting.

    The system has been set to suspend your account 20 days after the due payment date and to terminate 30 days after the due payment date for overdue on payment for PayPal payment method. For credit card payment method, you need to cancel immediately from your Client Area.

    Please take note that all contents will be permanently removed after termination.

    For immediate termination / cancellation of Reseller Hosting Account, please login to your Client Area at:

    http://www.asiainternethosting.com/clientarea.php

    After you logged in please proceed to Services > My Services > View Details > Management Actions > Request Cancellation

    Briefly describe the reason for cancellation, select the type of cancellation required (immediate or end of billing period) and click on the Request Cancellation button.

    As regards to your domain name, it will automatically expires if not renewed manually if you have disabled the auto renew feature in Domains > My Domains > Auto Renew of your Client Area.

    Regards,

    Asia Internet Hosting Administrator.


    Disable Auto Renew For Your Domain

    If you do not wish to renew your domain when it expires, please disable auto renew by following the steps below:

    1. Log into the Client Area at https://www.asiainternethosting.com/clients/clientarea.php
    2. Go to the Domains > My Domains. Click on the tool icon on the right of your domain
    3. In the right sidebar, click on Auto Renew. Click DISABLE AUTO RENEW.
    4. The Auto Renewal Status will indicate DISABLED.
    5. Repeat steps 2 and 4 for all your domains you do not wish to renew.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Purchase A New Domain

    To register a new domain name,

    1. Log into your Client Area at https://www.asiainternethosting.com/clients/clientarea.php. Login details were sent to you during the workshop.
    2. In the left sidebar, click on Register A New Domain
    3. Enter the domain and click Search.
    4. If the domain is available, click Add to Cart. If not, do another search.
    5. Repeat step 3 if you want to register more domains. if not, click Go To Checkout
    6. Select your Payment method, click to agree to the Service terms, and click Checkout
    7. Proceed with your payment.

     

    Check The Domain DNS settings
    *************************************

    1. After purchasing a new domain, go to the My Domains tab
    2. Go to your parent domain (the domain you purchased during the workshop) and click Edit.
    3. Scroll down to nameservers and take note of Nameserver 1 and Nameserver 2. (it will be ns1 and ns2 or ns7 and ns8)
    4. Click the back button of your browser and go to the new domain your just purchased and click Edit.
    5. Check that the nameservers match those of your parent domain.


    ***IMPORTANT ANNOUNCEMENT*** 12 August, 2014

    Dear valued hosting customers,

    We have found that the recent release version of cPanel version 11.44, increased the sub-hosting cPanel account user's length to 16 characters.

    Unfortunately, there is no setting to limit the username length at this time. This means that you have to manually check and reduce cPanel usernames to a maximum of 8 characters. Otherwise, the Fantastico installations will continue to have the same issues.

    You will also have to make sure that any newly created accounts, do not exceed 8 characters for the usernames.

    Thank you for your cooperation and understanding.

    Regards,

    Asia Internet Hosting Administrator.

     

     


    ***IMPORTANT ANNOUNCEMENT*** 31 May, 2014

    Dear valued hosting customers,

    Our server is currently under attack from hackers that target the WordPress login page at http://www.yourdomain.com/wp-admin.

    To prevent the server from going down, we have blocked the access to the login page. If you have not installed the plugins below to change the login page, you will not be able to login to your WordPress Dashboard.

    Custom wp-admin url plugin - hackers prevention

    http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/
    or
    http://wordpress.org/plugins/hc-custom-wp-admin-url/

    To gain access, you will need to open a ticket and provide your IP address (available at www.whatismyip.com) for us to manually unblock you. Subsequently, you will then be able to login and we strongly advise that you install the plugins above to prevent a similar occurrence.

    With this announcement, as we have done previously, we therefore reserve the rights to suspend any accounts that has been compromised to prevent the server from becoming unstable or inaccessible. We are forced to do this to protect the rest of the accounts (which have installed and taken preventive steps) from being affected as well.

    Thank you for your cooperation and understanding.

    Regards,

    Asia Internet Hosting Administrator.


    Remove Your Credit Card Details

    To remove your payment details from our system, please follow the steps below:

    1. Login to your Client Area at:
    http://www.asiainternethosting.com/clients/clientarea.php. Your login details were sent to you in the initial Welcome email.
    2. Go to Manage Credit Card
    3. Click on Remove Credit Card Details.


    ***IMPORTANT ANNOUNCEMENT*** 29 April, 2014

    Dear valued hosting customers,

    We regret to inform that recently, the server has been unstable. This is due to the activities of hackers and spammers that has targeted our servers to exploit our resources.

    The main cause of the issue is weak passwords of WordPress sites which most of the accounts in our server uses. Below are some recommendations of plugins you can use to prevent the recurrence of the instability of the server.

    Cache plugin - to speed up your WordPress site
    http://wordpress.org/plugins/w3-total-cache/
    or
    http://wordpress.org/plugins/wp-super-cache/

    Custom wp-admin url plugin - hackers prevention
    http://wordpress.org/plugins/all-in-one-wp-security-and-firewall/
    or
    http://wordpress.org/plugins/hc-custom-wp-admin-url/

    Captcha plugin - control comment spamming
    http://wordpress.org/plugins/wp-recaptcha/
    or
    http://wordpress.org/plugins/gab-captcha-2/

    With this announcement, we therefore reserve the rights to suspend any accounts that has been compromised to prevent the server from becoming unstable or inaccessible. We are forced to do this to protect the rest of the accounts (which have installed and taken preventive steps) from being affected as well.

    Thank you for your cooperation and understanding.

    Regards,

    Asia Internet Hosting Administrator.


    ***IMPORTANT ANNOUNCEMENT*** 2 October, 2013

    Dear valued hosting customers,

    For customers that uses their credit cards to purchase domain names during the workshops, you need to manually cancel your hosting subscription or you will be automatically charged for the hosting after the free hosting.

    The system has been set to suspend your account 20 days after the due payment date and to terminate 30 days after the due payment date for overdue on payment for PayPal payment method. For credit card payment method, you need to cancel immediately from your Client Area.

    Please take note that all contents will be permanently removed after termination.

    For immediate termination / cancellation of Reseller Hosting Account, please login to your Client Area at:

    http://www.asiainternethosting.com/clientarea.php

    After you logged in please proceed to Services > My Services > View Details > Management Actions > Request Cancellation

    Briefly describe the reason for cancellation, select the type of cancellation required (immediate or end of billing period) and click on the Request Cancellation button.

    As regards to your domain name, it will automatically expires if not renewed manually if you have disabled the auto renew feature in Domains > My Domains > Auto Renew of your Client Area.

    Regards,

    Asia Internet Hosting Administrator.


    Disable Auto Renew For Your Domain

    If you do not wish to renew your domain when it expires, please disable auto renew by following the steps below:

    1. Log into the Client Area at https://www.asiainternethosting.com/clients/clientarea.php
    2. Go to the Domains > My Domains. Click on the tool icon on the right of your domain
    3. In the right sidebar, click on Auto Renew. Click DISABLE AUTO RENEW.
    4. The Auto Renewal Status will indicate DISABLED.
    5. Repeat steps 2 and 4 for all your domains you do not wish to renew.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    ***IMPORTANT ANNOUNCEMENT*** 12 August, 2014Announcements View67T
    ***IMPORTANT ANNOUNCEMENT*** 31 May, 2014Announcements View34T
    ***IMPORTANT ANNOUNCEMENT*** 29 April, 2014Announcements View24T
    ***IMPORTANT ANNOUNCEMENT*** 2 October, 2013Announcements View52T
    New Links For Reseller Hosting Accounts PaymentsAnnouncements View64T
    ***New Server Update***Announcements View35T
    Announcement - 7 February 2015 - Upgrading of serverAnnouncements View27T
    ***Important Announcement***Announcements View23T
    ***IMPORTANT ANNOUNCEMENT*** 26 November, 2015Announcements View23T
    Announcement - 12 August 2014 - Hacking ActivitiesAnnouncements View9T
    Announcement - 04 December 2014 - Technical Issues with ServerAnnouncements View7T
    Software UpdateAnnouncements (Multiple Categories)View4T
    How to Backup Your WebsiteFAQ and Solutions View184T
    How to Remove and Reinstall WordPressFAQ and Solutions View120T
    How to set your domain up with Google AppsFAQ and Solutions View69T
    Terminate Your Reseller Hosting AccountWeb Hosting (Multiple Categories)View458T
    Changing Website Host ProviderWeb Hosting View276T
    Setting Up Sub-hosting Accounts for New Domain NamesWeb Hosting View242T
    Yearly Hosting SubscriptionWeb Hosting View106T
    Delete A Sub Hosting AccountWeb Hosting (Multiple Categories)View80T
    Suspending Reseller Hosting Account TemporarilyWeb Hosting View63T
    Create a php.ini fileWeb Hosting (Multiple Categories)View10T
    KeywordResearchPro.com Support LinkKeyword Research Pro View68T
    Install Wordpress On A New DomainWordpress View108T
    Setup A WordPress Practice SiteWordpress View64T
    Wordpress Login PageWordpress View52T
    Forgotten WordPress Username / PasswordWordpress View50T
    Update WordPress To The Latest VersionWordpress View38T
    New Wordpress Site Shows Error Establishing DatabaseWordpress View36T
    Deactivate / Remove A PluginWordpress View26T
    Update To Colorway Responsive ThemeWordpress View19T
    Software UpdateWordpress (Multiple Categories)View4T
    Purchase A New DomainClient Area (Multiple Categories)View109T
    Terminate Your Reseller Hosting AccountClient Area (Multiple Categories)View458T
    Remove Your Credit Card DetailsClient Area (Multiple Categories)View151T
    How To Change Credit Card DetailsClient Area View59T
    Change Your Client Area PasswordClient Area View24T
    XSitePro Support LinkXsite Pro View11T
    BuyXSiteProTemplates.com Support LinkXsite Pro View3T
    Change Email Address in WiabookWIABook View27T
    Delete A Sub Hosting AccountWeb Host Manager (WHM) (Multiple Categories)View80T
    Change/reset your WHM password in your Client AreaWeb Host Manager (WHM) View58T
    Software UpdateWeb Host Manager (WHM) (Multiple Categories)View4T
    Disable Auto Renew For Your DomainDomain Names View1650T
    Change The Nameservers (DNS) Of Your DomainDomain Names View150T
    Renewing Your DomainDomain Names View139T
    Unlock Registar For Domain NamesDomain Names View110T
    Purchase A New DomainDomain Names (Multiple Categories)View109T
    Why Can't I Transfer My Domain?Domain Names View99T
    Transferring A DomainDomain Names View98T
    Domain EPP CodeDomain Names View60T
    Disable Auto Renew For Your DomainDomain Names View39T
    Setting Up A New Domain EmailEmails View88T
    Linking Your Site to Webmaster ToolsGoogle Webmaster Tools View41T
    E-commerce / shopping cart store pluginsWordpress Plugins View78T
    Local Marketing Theme - Uploading ImagesWordpress Themes View41T
    Colorway Theme - Slider Images Are StretchedWordpress Themes View29T
    Remove Your Credit Card DetailsPayments (Multiple Categories)View151T
    Create a php.ini filecPanel (Multiple Categories)View10T
    Software UpdatecPanel (Multiple Categories)View4T
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